Customer Satisfaction Survey | NNG Automatic Standby Generators

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Customer Satisfaction Survey

We at NNG are always striving to bring the best possible service to
our customers. We are interested in your comments and assure you that each
response will be carefully reviewed. Please take a moment to complete and return this
questionnaire to help us achieve our goals. We are grateful for your business. Thank you.

* Indicates required question

How did you learn of NNG? *

Internet Search, Please Specify which Search Engine you used below. (i.e. Google, Yahoo, Bing, etc.)

Yellow Pages, Please specify which book below.

Newspaper Ad, Please specify which newspaper below.

Magazine Ad, Please specify which magazine below.

Radio Ad, specify which radio station below.

TV Ad, Please specify which channel below.

Billboard, Please specify where you saw the billboard below.

Seen our Display, Please specify where you seen our display below.

Seen our Trucks.

Referred by, Please specify who referred you to NNG below.

Other:

Please specify the secondary answer to "How did you learn of NNG?" here. *

Your answer

Was your phone call to our company:

Answered/Returned promptly? *

Yes

Handled Courteously? *

Yes

Please Explain:

Your answer

Were the technicians professional about doing their job? *

Yes

Please Explain:

Your answer

Would you recommend us to your friends and neighbors? *

Yes

Please Explain:

Your answer

Did we clean up our debris, etc. when we finished our work? *

Yes

Please Explain:

Your answer

Did you get other estimates before giving us your business? *

Yes

If yes, were our estimates competitive and thorough? *

Please explain below.

Yes

Please Explain:

Your answer

What were the factors that caused you to choose NNG to do your work?

Company Reputation

Cost of job

Company Location

Sales Technician's Presentation

Brand of equipment We Offer

Other:

How would you rate your experience with NNG? *

Excellent

Very Satisfied

Somewhat Satisfied

Unsatisfied

Please Explain:

Your answer

Comments:

Your answer

NNG has my permission to use any or all of my comments as part of their advertising.

(I understand my full name will never be used)

Yes

Name:

Your answer

Address:

Your answer

We would be happy to discuss your comments with you. If you would like us to call, please include a phone number where you can be reached and the best time to call:

Phone Number:

Your answer

Time to call:

Your answer

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"My overall experience was excellent. They allowed me watch the installation and answered all the questions I asked."

Donald R

"They cleaned up all of their tools and debris. When they were finished it was like they were never here. I was very pleased with the overall experience. They were right on target."

Susan M

"Work of the persons involved from start to finish was great. Bill Sebren explained in detail what the procedure of the installation would involve. The electricians were great as I listened to them interacting with each other about connecting the appropriate wires under the house being installed. When my heater didn't come on after the electrician left; I called the company and the head electrician came back trouble shooting the problem and fixed the situation."

Sharon K